Privacy Policy
How CoachSam protects your personal information
1. Introduction
CoachSam ('we', 'our', 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the CoachSam application ('CoachSam', 'the App').
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, password)
- Profile information (professional background, career goals)
- Coaching interactions (messages, session notes, goals)
- Subscription and payment information
- Feedback and communications with us
2.2 Information Collected Automatically
- Device information (device type, operating system, unique identifiers)
- Usage data (app features used, session duration, interaction patterns)
- Log data (IP address, browser type, access times)
- Analytics data (app performance, crash reports)
- Location data (country/region only, if permitted)
2.3 Information from Third Parties
- Authentication information from Google/Apple Sign-In
- Payment verification from payment processors
- Professional information from LinkedIn (if connected)
3. How We Use Your Information
Provide and improve our services
- Deliver personalized coaching sessions
- Track your progress and goals
- Improve AI coaching algorithms
- Develop new features
Account management
- Create and manage your account
- Process payments and subscriptions
- Send important account notifications
Communication
- Respond to your inquiries
- Send coaching reminders and tips
- Provide customer support
Legal and safety
- Comply with legal obligations
- Detect and prevent fraud
- Enforce our Terms and Conditions
- Protect user safety
4. How We Share Your Information
Service Providers
Companies that help us operate our business
- Cloud hosting providers (AWS/Google Cloud)
- Payment processors (Stripe)
- Analytics providers
- Customer support tools
Legal Requirements
When required by law or legal process
- Response to subpoenas or court orders
- Protection of our legal rights
- Emergency situations involving safety
Business Transfers
In connection with business transactions
- Merger or acquisition
- Sale of assets
- Bankruptcy proceedings
Aggregated Data
Non-identifiable information for research and marketing
This data cannot be used to identify you personally
We do not:
- Sell your personal information to third parties
- Share your coaching conversations with other users
- Use your data for advertising without consent
5. Data Security
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security audits and testing
- Access controls and employee training
- Incident response procedures
While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your information.
6. Your Rights and Choices
Access
Request a copy of your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your account and personal data
Portability
Receive your data in a portable format
Opt-out
Unsubscribe from marketing communications
Restriction
Limit how we process your information
How to exercise these rights: Email privacy@coachsam.app with your request
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion + 30 days |
| Coaching conversations | Duration of subscription + 90 days |
| Payment records | 7 years (legal requirement) |
| Analytics data | 2 years |
8. Children's Privacy
CoachSam is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
- Standard contractual clauses
- Data processing agreements
- Compliance with regional privacy laws
10. Cookies and Tracking
Essential cookies
Required for app functionality
Can disable: No
Analytics cookies
Understand app usage and improve services
Can disable: Yes
Performance cookies
Monitor app performance and errors
Can disable: Yes
You can control cookies through your device settings
11. Third-Party Links
CoachSam may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of CoachSam after changes indicates acceptance of the updated policy.
13. Regional Privacy Rights
California (CCPA)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (we do not sell data)
- Right to non-discrimination
European Union (GDPR)
- Legal basis for processing
- Data portability
- Right to object
- Automated decision-making transparency
14. AI and Machine Learning
We use AI to provide coaching services. Your conversations help improve our AI models.
- Data is anonymized before training
- You can opt-out of data use for AI improvement
- AI decisions can be reviewed by humans upon request
- We do not use AI for fully automated decision-making about you
15. Contact Us
For privacy-related questions or to exercise your rights:
privacy@coachsam.app
Data Protection Officer
dpo@coachsam.app
We aim to respond within 30 days